FAQ

Surveys

• Why am I being asked the same questions in surveys I have already answered in “Match me to surveys” or my Profile?
• When will I receive credit for completing a survey?
• How do I get more surveys?

Membership

• How do I cancel my membership?
• How do I change my personal information?
• How do I sign in?
• I forgot my password, how do I reset it?
• How do I join?
• How do I contact you?

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Rewards

• Can I withdraw my PayPal funds into my bank account?
• How long will it take to receive my PayPal funds?
• Can I still redeem mobile top-up if I'm not on prepaid or a top-up contract?
• How long will it take to receive my e‑gift card?
• Can I withdraw PayPal funds into my M-PESA account?
• How long will it take to receive my mobile top-up funds?

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Referrals

• How and when are referral payments made?
• What are the requirements for a valid referral?
• How much do I earn per successful referral?
• How do I share my unique referral link?

Personal Information

• How do I request the personal data you hold about me?